Complaints form
Please read and complete this form carefully (questions 1 to 5).
Each question requires a mandatory answer.
Failure to answer one or more questions may compromise the proper handling of your claim.
Registration of personal data
The personal information provided on this form is stored in a computer file by MOM. We will only process or use your data to the extent necessary to ensure the performance of our services with improved communication and support, taking into account the nature of your complaint.
Within the framework of the pre-contractual or contractual relationship that we have initiated, the complaint will be kept and archived in the "Action Plan for Improvement and Complaint Management" for a period of 3 (three) years from the date of closure of the file or the cessation of the relationship with the "stakeholder", in accordance with the GDPR, then destroyed or archived in an intermediate manner within the framework of legal and regulatory provisions.
In accordance with the French Data Protection Act of 6 January 1978, as amended, and the European Regulation No. 2016/679/EU of 27 April 2016, you have the right to access, rectify, port, and erase your data, or to restrict its processing. You may also, for legitimate reasons, object to the processing of your personal data.
Contact us to exercise your rights
Subject to providing valid proof of identity, you can exercise your rights by contacting Alain Sommer in his capacity as Manager of MOM (contact@mompartners.com). You can consult our full Personal Data Privacy Policy on the following page:
https://www.mompartners.com/index.php/politique-de-confidentialite/
For any further information or complaints, you can contact the National Commission for Information Technology and Freedoms (more information on www.cnil.fr).